Austin Association of Facility & Maintenance Engineers

Think about a conversation you need to have where emotions run high or opinions differ. In this session, you’ll develop the skills to lean in, ask thoughtful questions, listen actively, and gain deeper understanding and perspective on critical issues. These tools will help you communicate more effectively, build trust and respect, and create opportunities for growth. Participants will explore a proven communication model, identify triggers that push their buttons, and understand the five conflict styles (Competing, Collaborating, Compromising, Avoiding, and Accommodating), along with practical examples of when each style is most effective.
 
Program Objectives 

• Define the causes of conflict and why we avoid tough conversations.
• Learn to be curious and become an active listener.
• Understand the importance of creating a psychologically safe environment.
• Improve your empathy and how you respond to different people in different situations.
• Learn the five conflict styles (Direct, Spirited, Considerate, Systematic) to the different ways people perceive the world.
• Study the process for preparing and facilitating a tough conversation.

Kevin Karschnik is a globally recognized keynote speaker and author, with a focus on positivity, leadership, and burnout. Drawing on over 33 years of experience, Kevin delivers high-energy, dynamic keynote speeches and impactful training workshops that empower business professionals to excel in today’s fast-paced, competitive world. He has inspired tens of thousands of professionals from leading companies such as Dell, Emerson, GE, and Lockheed in 14 countries. When he’s not speaking or writing, Kevin enjoys managing his fantasy football team, playing pickleball with his wife Tracy, and ordering in his favorite pie from 600 Degrees Pizzeria.